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sales@garment-racks-store-fixtures.com
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Quotes:
To request a delivered Price Quote, Fast please
complete our online quote request form

Tracking:
Please allow 10 business days for delivery of your order. Backordered items may take longer. To request tracking information for an order that has not been received, please contact us at:
tracking@garment-racks-store-fixtures.com

Please include your Invoice Number & Company Name.

Missing/Incorrect Shipments:
Order shipments are typically packed in multiple boxes which are often seperated in transit and may NOT arrive at the same time. Many orders are received over a 2-3 day period. Please allow up to 10 business days for (non backordered) merchandise to arrive. If you are missing merchandise (or parts) or have received an incorrect item, please contact us at:
tracking@garment-racks-store-fixtures.com

Please include your Invoice Number, Company Name, & Part Number/QTY.

Payment Questions:
For questions concerning payments and billing issues, or to request a duplicate sales receipt, please contact us at:
cservice@garment-racks-store-fixtures.com

Order Cancellations:
A 10% processing fee will be charged to all orders cancelled after payment has been processed.
All requests for order cancellation must be made in writing via fax.
To request an order cancellation, please complete our order cancellation form.
We will make every effort to cancel your order, however most orders are processed and ship immediately. Once an order has shipped, it cannot be cancelled. Please refer to the returns section for information concerning merchandise returns.

Returns:
Slatwall Panels are made per order and are not returnable.
Returns are accepted within 10 days of merchandise receipt with an approved returned merchandise authorization number. All returned merchandise must be in its original condition, with all packaging, and will be subject to a 35% restocking fee. Shipping and freight fees for returned merchandise will not be refunded.

ALL RETURNS MUST MEET THESE TERMS FOR AUTHORIZATION, WITHOUT EXCEPTION.

Please complete our online return form to request a return authorization.

Damaged Merchandise:
We make every effort to ensure your order arrives without damage. Please inspect all merchandise for damage, prior to acceptance. If boxes appear to be damaged, or you suspect that merchandise is damaged, please open all boxes and conduct a complete inspection of merchandise contents upon delivery.
PLEASE DO NOT ACCEPT DELIVERY OF ANY DAMAGED MERCHANDISE.

If merchandise is damaged, simply note the delivery receipt, refuse the damaged portion of your order, and complete our online damage form to request a replacement.

Claims for damaged merchandise which have been received must be filed with the appropriate carrier. For information on filing a claim for damaged merchandise which has been received, please contact us at:
cservice@garment-racks-store-fixtures.com

Please include your Invoice Number, Company Name, Date of Receipt, Part Number/QTY & Description of damage.

All Other Inquiries:
For all other customer service related questions, please contact us at:
cservice@garment-racks-store-fixtures.com

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